By visiting the shop or using this website, you agree to these terms. They set out how a purchase or a sale is agreed, priced, and completed.
What we deal in
- Buying and selling gold, silver, platinum, palladium, diamonds, gemstones, coins, and bars.
- Testing and valuation at the counter.
- Payment in the shop by cash or card for an approved transaction, or by bank transfer when arranged.
Pricing
Prices follow the live market and are updated through the day. A final figure depends on purity, weight, and condition. A quote given by phone or email is a guide until the piece has been tested or inspected in the shop. Placing an order on the website sends it to our team, which confirms the live price before the piece is released.
Payment
In the shop we take cash and major debit and credit cards. Online, checkout takes a card payment or a bank transfer against the order reference. Every completed transaction comes with a receipt.
Collection and postage
A piece ordered online is held at 55 Hatton Garden, London. Shop hours are Monday to Friday 11:00–17:00 and Saturday 11:00–15:00. The shop is closed on Sunday. Postage happens only after our team has confirmed the price and the delivery. Call 0207 111 0912 before anything leaves the shop.
Refunds
A refund needs the original proof of purchase, the piece back in the condition it left in, and photo ID. It is paid back by the original method. The full note is on the refunds page.
Identification
UK law can require photo ID, such as a passport or driving licence, and proof of address. For some high-value pieces we also ask for proof of ownership.
Compliance
Transactions follow UK anti-money-laundering rules. The premises are covered by CCTV. We may refuse a transaction where fraud or unlawful activity is suspected.
Liability
A completed transaction is not reopened because the metal price has moved. We are not responsible for loss or damage to an item left uncollected beyond the time agreed with our team.
Changes
These terms can be updated. The version on this page is the one that applies.
Contact
Farringdon Precious Metals, 55 Hatton Garden, London.
Email [email protected]
Phone 0207 111 0912