Bring the piece back to 55 Hatton Garden. A refund is made when all of the following are in place.
- The original receipt or other proof of purchase.
- The piece in the same condition as when it left the shop, including any capsule or assay packaging.
- Photo ID at the counter.
The money goes back by the original method of payment. Cash purchases are refunded in cash.
Orders placed online
An online order is confirmed by our team before payment is taken and before a piece leaves the shop. If it has already been posted, call 0207 111 0912 before sending it back, so the return can be arranged.
Market prices
A completed sale is not refunded because the gold, silver, or platinum price has moved. The price you agreed is the price of that transaction.
Selling to us
A sale of your own metal to the shop is complete once you have accepted the offer and been paid. That payment is not a purchase, so it is not covered by a shop refund.
Contact
Farringdon Precious Metals, 55 Hatton Garden, London.
Email [email protected]
Phone 0207 111 0912 or 0207 111 0912
The wider rules are in the terms and conditions.